You'll need to use the BotFather (@BotFather) in Telegram to create a bot and associated bot API token. Enter this bot token into Sandwich, under User Settings, as well as your Telegram UserID.

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Why must my PC not be allowed to go to sleep?

Algos cannot run or function correctly in Sandwich when your PC goes to sleep.

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Someone from Sandwich is asking for my personal details. Is this legitimate?

To keep your data safe, never share your personal details or account access details.

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How to prevent Phishing attacks and other scams

The best defense is awareness and knowing what to look for.

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What are the best laptops for crypto trading?

Choosing a laptop for trading is largely a matter of personal preference, but you can read the full answer here for some factors to consider in your choice.

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What do I need to run Sandwich?

All you need to run Sandwich is a Sandwich account and a laptop with Windows 10 or later.

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What is the WebSocket Summary and why do I need it? What happens if WebSockets stop working?

WebSocket enables two-way interactive communication sessions between Sandwich and external servers without having to poll the servers for a reply.

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Does changing the time interval on the chart change my default setting?

Changing the time intervals on a chart within the DMA window will not affect your default chart settings.

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Can I reverse my trade if I make a mistake?

Blockchain transactions are irreversible. However, you are able to enter an offsetting transaction or an equal and opposite trade.

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How does Sandwich calculate UPnL and RPnL?

If this information is available from the exchange via API, Sandwich will display the UPnL and RPnL as reported by the exchange. Otherwise, Sandwich calculates the UPnL by using the Mark Price. If the Mark Price is unavailable, then the Last Price is used.

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Where is Sandwich installed?

By default Sandwich will install to your local app data directory.

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Why am I getting errors about minimum order size in my algos?

Most exchanges apply a minimum order size rule to each instrument, which algos need to take into account to ensure your algo clips can execute as expected.

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Why did my limit order get executed immediately?

It may be that your limit order was placed at a price better than the prevailing best bid or offer.

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Why can't I adjust my leverage and margin mode?

Leverage and Margin mode options are controlled directly by the exchanges. Every exchange has a unique way of handling Leverage and Margin mode which means that specific functionality differs across exchanges.

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When creating a TWAP Execution Algo, I can choose between maker, taker and mix order types. What is the difference?

The TWAP algo offers options to execute as a Maker, a Taker, or using mixed order types.

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When I see values I don't expect / don't see values I expect, how do I debug Sandwich?

Sandwich uses WebSockets and rest requests to retrieve data on your accounts from the exchange. If Sandwich cannot connect to the exchange for any reason, or if the connection is unstable, your Balances may not load, or may become outdated, or you may see values different to those you expect.

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Why aren't my balances loading?

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What do I need to know about Leverage and Margin Mode?

Every exchange has a unique way of handling Leverage and Margin mode which means that specific functionality differs across exchanges. Read the full answer to see detailed descriptions of the functionality offered by each exchange

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What can I do to avoid being rate limited?

Typically, slowing down is all you need to do to solve the issue, but users have various options to avoid being rate-limited.

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Why is my antivirus marking Sandwich as unsafe?

Applications can experience false positives on antivirus software for various reasons.

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Where can I view my Balances?

You can view the Balances for all of your loaded accounts via the Portfolio drop-down menu.

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Can I copy data out of Sandwich tables for my own analysis?

The Balances, Completed Orders, Exposures, Orders and Positions tabs have a copy button on the left of the data table that allows you to copy your data out of Sandwich as necessary. You can also use Secondary Click (right-click) on an individual cell to copy the cell value.

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Why is my Closed PnL a loss, when my UPnL was positive?

Closed PnL and UPnL are calculated a little differently.

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Where can I view my Positions?

You can view the Positions for all of your loaded accounts via the Portfolio drop-down menu.

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Looking for something else?

Get in touch with our expert team and we’ll have you back to trading in no time.