Question

Where can I view my Balances?

Answer

You can view the Balances for all of your loaded accounts via the Portfolio drop-down menu.

You can view the Balances, Completed Orders, Orders and Positions for all of your loaded accounts via the Portfolio drop-down menu.

Positions and open orders are also shown for specified accounts in the DMA window.

Positions can also be viewed on the Portfolio Dashboard, where they are displayed under Effective Exposure by Classification and by Exchange.

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How does Sandwich calculate UPnL and RPnL?

If this information is available from the exchange via API, Sandwich will display the UPnL and RPnL as reported by the exchange. Otherwise, Sandwich calculates the UPnL by using the Mark Price. If the Mark Price is unavailable, then the Last Price is used.

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Why can't I adjust my leverage and margin mode?

Leverage and Margin mode options are controlled directly by the exchanges. Every exchange has a unique way of handling Leverage and Margin mode which means that specific functionality differs across exchanges.

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When I see values I don't expect / don't see values I expect, how do I debug Sandwich?

Sandwich uses WebSockets and rest requests to retrieve data on your accounts from the exchange. If Sandwich cannot connect to the exchange for any reason, or if the connection is unstable, your Balances may not load, or may become outdated, or you may see values different to those you expect. 

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Why aren't my balances loading?

Sandwich uses WebSockets and rest requests to retrieve data on your accounts from the exchange. If Sandwich cannot connect to the exchange for any reason, or if the connection is unstable, your Balances may not load, or may become outdated.

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What do I need to know about Leverage and Margin Mode?

Every exchange has a unique way of handling Leverage and Margin mode which means that specific functionality differs across exchanges. Read the full answer to see detailed descriptions of the functionality offered by each exchange

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